Comcast Business Inner Circle Employee Referral Program

Terms and Conditions

1. These Comcast Business Inner Circle Employee Referral Program Terms and Conditions (these “Terms”) apply to Referring Employees (as defined below) participating in the Comcast Business Inner Circle Employee Referral Program (the “Program”). These Terms have been revised and are effective as of June 26, 2025.

 

2. Under the Program, a Comcast employee (the “Referring Employee”) may receive a Three Hundred Dollar ($300.00) reward, (each, a “Reward” and collectively, “Rewards”) for each referral of a prospective Comcast Business customer (“Referred Customer”) within Comcast’s serviceable areas (the “Territory”) that subscribes to an Eligible Service (defined below) or Eligible Service Addition (defined below), subject to the Maximum Payout (defined below). Any Reward earned by the Referring Employee pursuant to these Terms will be included in the Referring Employee’s paycheck and will be subject to payroll taxes and applicable withholdings. The Rewards shall be the full and total compensation due to Referring Employee under these Terms.

 

3. The Referring Employee is limited to a total maximum of Ten Thousand Dollars ($10,000) in Rewards per Contract Year (as defined below), regardless of the number of actual qualified Referred Customers that install Eligible Service(s) or Eligible Service Addition(s) (the “Maximum Payout”). If applicable, the Maximum Payout shall be inclusive of Rewards per Contract Year (as defined below) for eligible engagements with government-owned or -controlled entities or instrumentalities (which shall have the definition attributed to the term in our Gifts and Business Entertainment Policy (zavanta.com)), which shall not exceed One Thousand Five Hundred ($1,500), regardless of the number of such actual qualified entities or instrumentalities that install Eligible Service(s) or Eligible Service Addition(s). A “Contract Year” shall commence on December 22 of a given year and continue until the end of December 21 of the following year. For example, a Contract Year is December 22, 2023 until December 21, 2024.

 

4. In order to be eligible to participate in this Program and to receive a Reward, the Referring Employee:

 

(a) Must electronically agree to these Terms;

 

(b) Must, for each referral, be a current regular full-time or regular part-time Comcast employee as of the date the referral of a Referred Customer is submitted in the Employee Referral Program Portal (as defined below) up to and including the date in which the Reward is earned in accordance with the requirements set forth herein. Rewards will not be earned, and Comcast will not pay any Reward under this Program, to any individual who is no longer employed by Comcast at the time the Reward would otherwise have been earned pursuant to these Terms;

 

(c) Must not be a current participant or beneficiary of any other Comcast Business referral program or any Comcast indirect sales channel associated with Comcast Business customers;

 

(d) Must not be an employee in a commissioned Comcast sales role within the Comcast Business Services division or any other role within the Comcast Business Services division in which the Referring Employee may be compensated, whether in whole or in part, based on commissions or financial bonuses for selling Comcast Business Services, as determined in Comcast’s sole discretion. For the avoidance of doubt (with the exception of employees excluded by subparagraph (e) below),

 

 

Comcast employees outside of the Comcast Business Services division (including, but not limited to, Comcast employees within either the Residential or Effectv divisions) are eligible to participate in this Program;

 

(e) Must not be an employee who works in a XFINITY Store, a Studio Store or a Comcast Service Center (although such employees may be eligible to participate in the Comcast Business Advantage Referral Program and should consult that referral program’s terms and conditions for further details);

 

(f) Must not offer or provide, or promise to offer or provide, directly or indirectly any additional incentive, promotion, and/or benefit, financial or otherwise, to any Referred Customer or family member (defined below) of any Referred Customer to encourage a Referred Customer to subscribe to or reward a Referred Customer for subscribing to any Eligible Services or Eligible Service Additions;

 

(g) Must not accept or submit any referrals or leads for potential Referred Customers from (i) Comcast sales representatives or other Comcast personnel, or (ii) sales lists, lead generation lists, or other referral lists;

 

(h) Must not use their position, authority, or access to Comcast resources, information, or processes to (i) improperly influence the outcome of any Customer Referral, or (ii) allow the potential or actual receipt of a Reward to influence their actions or decisions with respect to their regular job duties as a Comcast employee; and

 

(i) Must provide all of the required information regarding the Referred Customer, including, but not limited to the Referred Customer’s name and contact information and desired Comcast services, through Comcast Employee Referral portal for this Program, which can be accessed through ComcastNow or by entering innercircle.cable.comcast.com into the browser while connected to the Comcast network (as the same may be updated by Comcast from time to time, the “Employee Referral Program Portal”).

 

The Referring Employee’s ineligibility to receive a Reward for a referral submitted under this Program shall in no way restrict Comcast’s ability or right, and without further obligation to such Referring Employee, to pursue such submitted referral for Comcast’s own benefit.

5. In order for the Referring Employee to be eligible to receive a Reward under this Program (and subject to the other terms and conditions in these Terms), the Referred Customer must meet the following requirements: (a) The referral for the Referred Customer must be submitted by Referring Employee prior to any sales activity by any Comcast sales representative or other referral source with regard to the Referred Customer. If multiple referrals are received for the same Referred Customer, whether through the Program or another Comcast Business referral program, only one (1) Reward will be provided for the Referred Customer based on the party that first provided the referral, as determined by Comcast in its sole discretion.

(b) The Referred Customer must either (i) not have been a Comcast Business customer within one hundred and twenty (120) days preceding the date that the Referring Employee submits a referral for the Referred Customer for Eligible Services (a “New Comcast Business Customer”) or (ii) be an existing Comcast Business customer that completes an Eligible Service Addition (defined below) (an “Eligible Existing Comcast Business Customer”).

 

 

 

(c) For referrals of a New Comcast Business Customer, the Referred Customer must sign at least a one (1) year service agreement with Comcast Business for one or more of the following Comcast Business Services: Comcast Business Voice (including basic and full featured voice lines), Business VoiceEdge, SIP Trunks, PRI Trunks, Comcast Business Internet, Comcast Business Mobile*, Comcast Business Video (excluding Comcast Business Hospitality Video Service and enhancements/additions to existing Comcast Business Video Services), Comcast Business Ethernet Dedicated Internet, Comcast Business Ethernet Transport Services (including intrastate ethernet transport services), Comcast Business SD-WAN, Type 2 Access (Off-Net shared connectivity service)** and SecurityEdge™** (each an “Eligible Service” and collectively, the “Eligible Services”).

(d) For referrals of an Eligible Existing Comcast Business Customer, the Referred Customer must sign at least a one (1) year service agreement with Comcast Business for (A) one or more Eligible Services from a different Line of Service (defined below) than the services that the Eligible Existing Comcast Business Customer was receiving at the time of the referral or (B) add an Eligible Service from an existing Line of Service at a new Service Location (each referred to as an “Eligible Service Addition”). For purposes of this Section, the following are the Comcast Business “Lines of Service”:

 

• Basic Voice Line of Service – Comcast Business Voice (including basic and full featured voice lines);

• Advanced Voice Line of Service – Business VoiceEdge, SIP Trunks and PRI Trunks;

• Internet Connectivity Line of Service – Comcast Business Internet;

• Mobile Line of Service – Comcast Business Mobile*;

• Video Line of Service – Comcast Business Video Service (excluding Hospitality Video Service and enhancements/additions to existing Comcast Business Video Services);

• Ethernet Line of Service – Comcast Business Ethernet Dedicated Internet and Ethernet Transport Services (including intrastate ethernet transport services);

• Software-Defined Networking Line of Service Delivered on Active Core SDN Platform – Comcast Business SD-WAN; and

• Ancillary Services Line of Service (Ancillary Service) – Type 2 Access (Off-Net shared connectivity service)** and SecurityEdge**

 

* The Comcast Business Mobile service may be included in a referral submission only in the following instances: (i) when simultaneously referring other new Eligible Services, which must include, at a minimum, a service from the Internet Connectivity Line of Service, for a New Comcast Business Customer, (ii) when simultaneously referring other Eligible Service Additions, which must include, at a minimum, a service from the Internet Connectivity Line of Service, for an Eligible Existing Comcast Business Customer that is not currently receiving a service from the Internet Connectivity Line of Service, (iii) when simultaneously referring other Eligible Service Additions for an Eligible Existing Comcast Business Customer that is currently receiving a service from the Internet Connectivity Line of Service, or (iv) as a separate, standalone referral for an Eligible Existing Comcast Business Customer that currently is receiving a service from the Internet Connectivity Line of Service. Additionally, Referring Employee cannot refer, and a Referred Customer cannot contract for, more than twenty (20) lines of Comcast Business Mobile service at a Service Location.

** These Ancillary Services may be included in a referral submission only in the following circumstances: (i) when simultaneously referring other new Eligible Services, which must include, at a minimum, a service from either the Internet Connectivity Line of Service or the Ethernet Line of Service, for a New Comcast Business Customer, (ii) when simultaneously referring other Eligible Service Additions, which must include, at a minimum, a service from either the Internet Connectivity Line of Service or the Ethernet Line of Service, for an Eligible Existing Comcast Business Customer that is not currently receiving a service from either the Internet Connectivity Line of Service or the Ethernet Line of Service, (iii) when simultaneously referring other Eligible Service Additions for an Eligible Existing Comcast Business Customer that is currently receiving a service from either the Internet Connectivity Line of Service or the Ethernet Line of Service, or (iv) as a separate, standalone referral for an Eligible Existing Comcast Business Customer that currently is receiving a service from either the Internet Connectivity Line of Service or the Ethernet Line of Service. For the avoidance of doubt, an Ancillary Service may not be submitted as a standalone referral for a New Comcast Business Customer.

(e) The Service Location for the Referred Customer must be within the Territory.

 

(f) Referred Customer must be accepted by Comcast (i.e., meet applicable credit, serviceability, and equipment requirements).

 

(g) Referred Customer must not have terminated (i.e., “deactivated”) any Comcast Business services on more than two (2) previous occasions.

 

(h) Referred Customer must have an account in good standing at least thirty (30) days after the Eligible Services have been installed by Comcast.

 

(i) Any referral for an E-Rate customer or related to a federal subsidies program will not be eligible for Reward.

 

6. In order to be eligible for a Reward, the Eligible Service or Eligible Service Addition must be installed at the Service Location(s) within eighteen (18) months from the date that the Referring Employee submits the Referral to Comcast, with equipment meeting Comcast’s specifications, and under Comcast’s standard service agreement(s), and the Referring Employee must satisfy the requirements set forth herein.

 

7. No Reward shall be payable to Referring Employee:

 

(a) (i) for any transfers or moves of current Comcast Business customer accounts and/or existing Comcast Business Lines of Service from one or more existing Service Locations to one or more new Service Locations or (ii) Upgrades to existing Comcast Business services. For purposes of these Terms, “Upgrades” means changing from one Eligible Service within a Line of Service to another Eligible Service within the same Comcast Business Line of Service (e.g., changing the type of Comcast Business Internet service for another type of Comcast Business Internet service) or upgrading a performance tier of an Eligible Service;

 

(b) For any restarts of customer accounts less than thirty (30) days from the date that the account was disconnected;

 

(c) If a Comcast sales representative that is a family member of the Referring Employee is also entitled to a Reward or other similar form of compensation related to the sale of the Eligible Service to the

 

 

Referred Customer. For purposes of these Terms, “family member” includes spouse, domestic partner, parent, step-parent, grandparent, step-grandparent, sibling, step-sibling, step-parent of a spouse or domestic partner, child, step-child, grandchild, step-grandchild, guardian, niece, nephew, cousin, uncle, aunt or in-law of any of the above; or

 

(d) For any accepted or submitted referrals or leads for potential Referred Customers from (i) Comcast sales representatives or other Comcast personnel, and/or (ii) sales lists, lead generation lists, or other referral lists.

 

8. Only one (1) Reward will be issued for a qualified Referred Customer who has installed multiple Eligible Services or multiple Eligible Service Additions that were the subject of the Referring Employee’s referral at one (1) Service Location. For the avoidance of doubt, one (1) Service Location refers to one (1) street address. For example, 123 Main Street, Unit 1, Chicago, IL 99999 and 123 Main Street, Unit 2, Chicago IL 99999 is considered two (2) separate Service Locations. In contrast, 123 Main Street, Leasing Office, Chicago, IL 99999 and 123 Main Street, Rear Gate, Chicago, IL 99999 is considered one (1) Service Location. Notwithstanding the foregoing, if (a) Referring Employee submits multiple referrals for a Referred Customer for Eligible Services or Eligible Service Additions at multiple Service Locations (i.e., one (1) referral per Service Location) and (b) the qualified Referred Customer installs Eligible Services or Eligible Service Additions at more than one (1) Service Location, such Referring Employee will be eligible to receive a Reward for each Service Location that was the subject of a referral from the Referring Employee that the Referred Customer has (i) installed Eligible Services or Eligible Service Additions, (ii) maintained service for at least thirty (30) consecutive days and (iii) an account in good standing.

 

9. The Referring Employee agrees to provide written notification of all disputes it may have regarding Rewards within thirty (30) days of the date such Reward is earned or claimed to be earned. Any dispute must be submitted in writing to the Comcast Employee Inner Circle Referral Program Manager (email to questions@comcastbizleads.com will suffice) within such thirty (30) day period; otherwise, it will not be considered. Any dispute for which the Referring Employee does not provide such notification shall be deemed waived. Any decision rendered by the Comcast Employee Inner Circle Referral Program Manager will be final. Reasonable delay in paying Rewards disputed in good faith shall not constitute a breach of these Terms.

 

10. In the event that the Referring Employee submits a referral and such referral remains in “Lead Submitted” status in the Employee Referral Program Portal for more than twelve (12) months without generating a sale following its original submission date, such referral shall be deemed expired. Notwithstanding the foregoing, the Referring Employee shall not be prohibited from resubmitting such referral after the expiration period if the Referred Customer desires to obtain any Eligible Service or Eligible Service Addition.

 

11. Referring Employee shall not be a party to, nor a business contact on, any customer agreement that Comcast may enter into with a Referred Customer or represent itself as the Referred Customer contact in any referral. In the event that Referring Employee: (a) submits a referral that lists Referring Employee as the contracting party or business contact, (b) is listed as a business contact on a Comcast customer agreement with a Referred Customer or (c) executes a Comcast customer agreement with a Referred Customer on behalf of such Referred Customer, Comcast may, in its sole and absolute discretion, (i) reject the referral submitted by such Referring Employee, thereby forfeiting any Commission and/or (ii) prohibit Referring Employee from participating in the Program.

 

 

12. Notwithstanding anything in these Terms to the contrary, Referring Employee hereby acknowledges that personal information (“PI”) relating to Referred Customers of the Eligible Services and Eligible Service Additions is subject to the subscriber privacy protections set forth in Section 631 of the Cable Communications Policy Act of 1984, as amended (47 U.S.C. Section 551). To the extent that Comcast discloses any such PI to Referring Employee, it does so in recognition of the services being provided by Referring Employee hereunder and in furtherance of Comcast’s legitimate business activities related to such services. Referring Employee hereby agrees that it shall use such information solely for the purposes of these Terms, will not sell (as defined by the Privacy Laws) to third parties and will restrict disclosure of PI to those employees with a need to know and shall not further disclose such information to any third party. Referring Employee shall not use PI of any Referred Customer for any other purposes, including without limitation, to market Referring Employee’s products and services, unless first approved in writing by such Referred Customer. Referring Employee hereby acknowledges that the breach by Referring Employee of any of its obligations under this Section cannot be reasonably or adequately compensated in damages in any action at law and that a breach of this provision by Referring Employee will cause Comcast irreparable harm. Referring Employee agrees that in the event of a breach or threatened breach of this provision, Comcast shall be entitled to injunctive and other equitable relief. The provisions of this Section shall survive the expiration or termination of these Terms. “Privacy Laws” means all applicable laws, rules, regulations, decrees, or other enactments, orders, mandates, or resolutions relating to privacy, data security, and/or data protection, and any implementing, derivative or related legislation, rule, and regulation as amended, extended, repealed and replaced, or re-enacted, as well as any applicable industry self-regulatory programs (including the Digital Advertising Alliance Self-Regulatory Principles) related to the collection, use, disclosure, and security of PI.

 

13. Notwithstanding anything in these Terms to the contrary, Referring Employee represents and warrants that (a) Referring Employee complies with all applicable laws, including laws related to privacy and/or security, (b) Referring Employee has all appropriate notices and consents and it is permitted to share the information Referring Employee provides to Comcast under these Terms, and (c) there are no restrictions on Comcast’s use of the information provided by Referring Employee.

 

14. Referring Employee represents and warrants that Referring Employee (a) complies with all laws relating to government contracting and interactions with government officials and (b) has not taken any action to improperly influence any government official or government entity to circumvent competitive procurement rules or sole source guidelines.

 

15. Participation in this Program is completely voluntary and a Comcast employee’s employment status will not be affected in anyway by an employee’s participation or non-participation in this Program.

 

(a) Subject only to the exception set forth in Section 15(b) below, this Program is not intended to permit, encourage, promote or authorize the solicitation of customers for this Program, and instead Referring Employees should only refer prospective customers that the Referring Employee has a relationship with and who may have expressed an interest in products or services provided by Comcast Business. The Referring Employee is not permitted to perform any work whatsoever in securing the names of the Referred Customer under this Program, other than submitting the names of the potential Referred Customer. Securing the names of Referred Customers must be done among friends, relatives, neighbors and acquaintances of the Comcast employee and no door to door solicitation is permitted. For non-exempt employees, submission of referrals should only be done during regular work hours (and recorded as time worked).

(b) If the Referring Employee learns of a referral during the process of appropriately and professionally performing the Referral Employee’s normal work duties, the Referring Employee may refer such business under this Program. Any time spent obtaining information relating to the referral must be done during regular work hours (and, for non-exempt employees, recorded as time worked). For example, if a technician, in the course of installing services learns of a prospective opportunity, the technician may submit the referral provided that the Referred Customer expresses an interest in Eligible Services or Eligible Service Additions. In contrast, the Referring Employee may not submit a referral if the Referred Customer has not expressed an interest in any Eligible Services or Eligible Services Additions to the Referring Employee. For the avoidance of doubt, the Referring Employee shall not cancel any pending installs of Eligible Services or Eligible Service Additions and then submit a referral for the same Eligible Services or Eligible Service Additions.

16. Nothing in these Terms is intended to alter any employee’s “at will” employment relationship, which is described in Comcast’s Employee Handbook.

 

17. Employees who are represented by a labor union may, or may not, be eligible for this Program. The eligibility of represented employees for this Program may be governed by the applicable collective bargaining agreement(s) and/or be subject to collective bargaining.

 

18. Comcast reserves the right to revise these Terms and to alter, modify, suspend or terminate the Program or any component thereof at any time upon written notice, which notice may be provided through the Employee Referral Program Portal, mail, e-mail or such other methods as determined by Comcast in its sole discretion. Notwithstanding the foregoing, Comcast may, in its sole discretion and from time to time upon written notice, offer short-term incentive programs in accordance with the terms and conditions of such incentive program and these Terms.

 

19. Violations of these Terms or otherwise providing any false or misleading information in connection with this Program may result in disciplinary action, up to and including termination of employment.

 

20. Comcast reserves the right to monitor all Program activity and to withhold payment of any Reward(s) if Comcast believes, in its sole discretion, that any Reward(s) were paid to Referring Employee where the Referral did not comply with these Terms.

 

21. Comcast reserves the right to interpret the Terms of this Program in its sole and absolute discretion.

 

22. This Program is void in all areas where prohibited.

 

By clicking the “I Agree” button below, the Referring Employee agrees and accepts these Terms.